Frequently Asked Questions
Logo & Branding FAQs
What exactly is included in your Logo & Branding service?
Do you just design a logo — or do you build a whole brand identity?
Can you animate the logo or create motion-ready branding assets?
What if I already have a logo or branding but want to refresh or expand it?
Who is a good fit for your Logo & Branding services?
What will I receive at the end of the project?
Web Design FAQs
What makes Bergey Creative Group’s web design different from template-based sites?
We build custom-made websites from scratch — we don’t rely on cookie-cutter or pre-designed templates. This ensures your site reflects your brand’s unique identity, helping you stand out from competition.
What types of web design services do you offer?
Our services include full website design & development, hosting, website copywriting, landing page design and coding, email-blast design & development, and ongoing WordPress site support (via our “WordPromise” plans).
Do you only design websites, or can you also help with content and maintenance?
What is your process like when building a website?
Who is Bergey Creative Group a good fit for?
What if I need hosting or ongoing website support?
Print Design FAQs
What kinds of print design services does BCG offer?
We provide a full suite of print-design services: everything from business cards, brochures, flyers, postcards, stationery (letterhead, envelopes), and presentation folders to signage, posters, banners, direct-mail pieces, and other marketing collateral.
Do you handle both the design and the printing/production?
What do you need from me to start a print project?
How do I know how much my print job will cost and what’s included in the quote?
Can you help with copywriting or sourcing images for my printed materials?
What if I have existing print materials and want to update them or order more?
What if I need turn-around quickly — how fast can you deliver?
Is there flexibility in project size — from small orders to larger runs?
Packaging FAQs
Q: What does your package design service include?
What information do you need from me to start a packaging project?
Typically we’ll need: the product specifications (size, shape, volume or weight); any product-specific requirements (fragile, airtight, product type, etc.); your brand guidelines (logo, colour palette, typography); copy and labeling information (text, legal warnings, nutritional facts or ingredients if applicable); and whether you need a single SKU or multiple variants.
Can you design packaging for different formats — like boxes, pouches, bottles, sleeves, etc.?
Absolutely. We can work with a variety of packaging formats, depending on what best suits your product and distribution needs — from folding cartons or boxes to sleeves, pouches, wrappers, and more.
Can you handle both the structure (shape/format) and the visual / branding design?
Yes. We handle both — from structural design (box, pouch, sleeve, etc.) to visual design, applying your brand elements, colours, typography, and any required graphics. That way the final packaging fits the product physically and expresses your brand visually.
What deliverables will I receive at the end of the project?
You will get final print-ready artwork files (with correct dielines, bleeds, safety zones, colour profiles, etc.), suitable for production. We can also supply source design files (vector/PDF), and — if requested — mock-ups or structural proofs to help you visualize the final product before printing.
What if I already have an existing packaging design or brand — can you refresh or adapt it?
Yes, we can work from existing designs or brand guidelines. We’ll adapt or rework the structure or graphics as needed, update dielines, refresh the look or layout, and deliver updated, print-ready files.
TV/Video FAQs
What kinds of video/TV services do you offer?
We provide full-service video and TV production — including promotional videos, corporate films, product- or service-spotlight videos, TV-ready spot ads (for broadcast or streaming), and social / web video content.
Can you produce animated or high-end animated (3D) video content?
Yes — we offer 3D animation and capabilities alongside live-action / filmed video production.
What do you need from me to get started on a video project?
We’ll need your brief — what story or message you want conveyed; any brand guidelines (logos, style, color palette, tone); key content (script or talking points, product/service info, images or video if available); and your target medium (TV, web, social, etc.). From there we’ll help shape creative direction, timing, and budget.
What does your process look like when producing a video?
We handle the full production pipeline: from creative concept and storyboarding/creative direction, through filming or animation, to final editing and delivery of production-ready video — whether for broadcast, web, or social media use.
Will my final video be ready for TV broadcast or streaming platforms?
es — we craft videos suitable for television spots, streaming services, and digital platforms, ensuring the material meets standards for quality and format appropriate to your distribution channel.
Who is a good fit for your video production services?
Businesses, organizations or brands launching a new product or service, promoting a brand story, needing corporate or marketing videos, or looking to appear on TV / streaming / web with quality video content — whether you’re a small business, startup, or established company.
Digital Marketing FAQs
What kinds of digital marketing services do you offer?
We offer a full spectrum of digital marketing — including search engine optimization (SEO), pay-per-click (PPC) ad campaigns (e.g. Google Ads), social advertising (on Facebook, Instagram, etc.), social-media management, content marketing, and tailored digital marketing strategy packages.
What’s involved when you manage a PPC or social advertising campaign for me?
We take care of the whole process — from selecting keywords or audience targeting, designing ad creatives, writing copy, setting up and launching campaigns, to monitoring performance and optimizing ads for best return.
How do you help improve my website’s visibility on search engines?
Through SEO: optimizing on-page content and meta data, improving site structure and performance, possibly technical SEO, and integrating content and marketing efforts to boost organic search presence.
Can you handle both short-term campaigns and long-term digital marketing strategies?
Yes. Whether you need a short-term push (e.g. a seasonal promotional campaign or a specific ad burst) or a long-term growth strategy (organic SEO, sustained content marketing, ongoing social ads), we design your marketing plan to match your goals and timing.
Do you offer content creation or content marketing as part of digital marketing?
Absolutely. Content marketing — blog posts, social media content, articles or other content formats — is a key part of building long-term visibility and audience engagement in our digital marketing offerings.
Do you provide reporting and analytics so I can see how my campaigns perform?
Yes — part of our approach is to track performance, evaluate results based on data, and provide insights. That way, you see what’s working (or what might need adjusting) as we go.
Web Hosting FAQs
What kind of hosting do you provide?
We provide hosting on our dedicated servers — with enterprise-class hosting infrastructure and data centers located across multiple U.S. locations.
What kind of support and maintenance does your hosting include?
Hosting through us comes with professional support. We can handle site maintenance, updates, backups, and ensure site stability — giving you peace of mind that your site is hosted securely and reliably.
Do you only host sites you build, or can you host an existing site from another provider?
We can host both brand-new sites we create and existing sites that you already have. Whether we designed the site or not, we can migrate it to our servers and manage hosting for you.
Is your hosting suitable for business-critical or high-traffic websites?
Yes — because we use enterprise-class servers and infrastructure across multiple data centers, our hosting is built to support business-level needs. If you expect growth, higher traffic, or want reliability and performance, our hosting is designed with those requirements in mind.
Employee Intranet FAQs
What is an employee intranet and why would my company need one?
An employee intranet is a secure, private online hub where your team can access internal documents, updates, resources, and communication tools. Companies often need one to streamline communication, reduce email clutter, centralize files, and give employees a single place to find everything they need.
What kinds of features can your intranet include?
We can build an intranet with document storage, company news and announcements, team collaboration areas, employee directories, and internal workflows such as HR or IT request forms. Every intranet is customized to your processes, your departments, and how your team needs to work.
Who benefits most from having an employee intranet?
Businesses with multiple departments, remote workers, or fast-growing teams benefit the most, as an intranet keeps everyone connected and aligned. It also helps organizations that want to streamline internal communication, improve onboarding, and centralize important documents that tend to get lost in email threads or shared drives.
How customizable is the intranet you build?
Your intranet is fully tailored to your organization. We design it with your branding, your structure, and your internal workflows in mind. We can set up role-based access, department-specific areas, custom forms, collaboration tools, and ongoing support to keep it secure and up to date.
Contact us
Are you interested in contacting Bergey Creative Group? We’re thrilled about that!
ADDRESS
672 Main Street, Suite G, Harleysville, PA 19438
PHONE
215-256-4512
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